Rating Bureau
Turning 6,000+ Documents Into a Platform Members Actually Use
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PCRB, a leading insurance regulatory authority, sets the standards for workers’ compensation in Pennsylvania, maintaining the rate filings, manuals and circulars that insurers and carriers depend on.
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We redesigned PCRB’s website from the ground up, restructuring the information architecture and migrating 6,000+ regulatory documents into a centralized digital library.
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The new platform eliminated member reliance on static PDFs, streamlined navigation for carriers, employers and agents and gave PCRB a modern, governable foundation to manage and publish regulatory content at scale.
The Pennsylvania Compensation Rating Bureau
The Challenge
making it hard for members to find critical regulatory content.
Heavy Reliance on Static PDFs
Members had to download and manually search through large PDF documents to locate specific rules, rates or manual sections, creating friction for carriers, employers and agents who needed quick access to current regulatory content.
Limited Searchability
With no centralized search capability, users couldn’t efficiently locate specific manuals, circulars or updates without knowing exactly where to look.
This resulted in repeated support requests and frustrated members losing time on a resource that should have been frictionless.
Difficulty Locating Current Manual Versions
Members frequently encountered outdated documents with no clear signal of what was current.
Without visible version control or structured update indicators, the risk of working from superseded regulatory content was a constant concern.
Outdated IA
The website design was built around PCRB’s internal organizational logic rather than the actual workflows of its members.
Carriers, employers, agents and actuaries had no tailored pathways, everyone faced the same undifferentiated structure regardless of what they needed.
No Scalable Foundation for Content Governance
Adding, updating or retiring regulatory content required significant manual effort, with no structured CMS to manage the process.
This created bottlenecks for the PCRB team, risked content inconsistencies and left the organization without a platform it could confidently grow its digital marketing and content efforts on.
The Solution
the content, the workflows and the governance model, then built the website around them.
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Information Architecture & Navigation
We rebuilt the site’s structure around PCRB’s core user types, so each audience could navigate directly to relevant manuals, circulars and regulatory updates without friction. -
Large-Scale Content Migration
We planned and executed the migration of 6,000+ regulatory documents from static PDF libraries into a structured, searchable digital environment. -
Centralized Digital Library
We built a purpose-built Digital Library at the heart of the platform. Members can now search, filter and access current documents without navigating unstructured archives or contacting staff for support. -
Unified News & Resource Hub
We consolidated PCRB’s regulatory announcements, circulars, meeting notices and industry updates into a single organized hub. Members now have a reliable, single source for current activity, reducing information fragmentation and making it simple to stay current on regulatory changes. -
Enterprise WordPress CMS Foundation
We delivered a fully configurable WordPress CMS that gives the PCRB team complete control over document publishing, page management and content governance, without developer dependency.
The Results
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6000+Documents migrated to a
searchable Digital Library -
Streamlined Member AccessNo more guesswork
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Reduced PDF DependenceEasy find, filter and access
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Enterprise Governance PlatformFull CMS control over
document management
Turning Vision
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